Frequently Asked
Questions

Please refer to our shipping schedule for current production lead times to ship your products. Note, shipping schedule estimates provided are in business days and do not include package transit time.

We do not offer the option to exchange products. Please review our Returns Policy for return options.

Please call our dedicated support line at  0800 090 918 M-F 8:30AM - 5:00PM or email so we can review and resolve such concerns. Note, we may require pictures of the incorrect item you received.

A shipping confirmation email would have been sent to the email address provided at check-out however, it may have been blocked by a spam or smart filter. Please check your spam folder for this email.

We do not ship online orders internationally or to a freight forwarder. Please check with a local golf store for product availability. You can also register your email address for the latest Titleist eNews and product availability alerts.

Currently, we do not offer a gift messaging option for products.  If your order is for one of our gift card options, you will be presented with the option to include a gift message.

We do offer a variety of golf ball custom packaging options for large orders, our corporate sales teams could help please Tel: 01480 301114

With a custom logo uploaded on Titleist, a second pole customisation is currently unavailable. 

You may find an authorised Titleist golf shop that is able to assist with bulk pricing options here.

Please contact customer service. Additional concerns may be handled under our warranty services, which our customer service team will be able to assist with.

If the item you are interested in is currently out of stock online you may find availability through one of our authorised Titleist retailers. 

Special edition products are not replenished once out of stock, so this option is not available.

Please review our Warranty, Care, and Repair information here. If your bag was purchased online at Titleist, please call our dedicated support line at 0800 090 918 M-F 8:30AM - 5:00PM or email so we can assist you with your request.

Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship.

Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship.

Please call our dedicated support line atplease call our dedicated support line at 0800 090 918 M-F 8:30AM - 5:00PM or email so we can assist you with your request.

Please review our Warranty, Care, and Repair information, please call our dedicated support line at 0800 090 918 M-F 8:30AM - 5:00PM or email so we can assist you with your request.

We do not offer the option to exchange products. Please review our Returns Policy for return options.

We do not offer custom gear options currently online. Please visit your local club or pro shop for more information.