Hey Team Titleist community,

I wanted to see if anyone else has run into this issue or has advice on how to get it escalated.

I recently received a Titleist Players 4 StaDry stand bag as a gift, which originally came from the pro shop at Westchester Country Club. The bag is in absolutely immaculate, near-mint condition, but unfortunately, the zipper track teeth on the lower pocket completely unraveled from the red fabric backing tape. The pocket was never overstuffed, and there are no other scuffs or signs of wear anywhere else on the bag.

I reached out to customer support (Case #00489281) hoping for a discretionary review since it's a clear structural defect on a premium bag. However, I just got a boilerplate email telling me to go back to a physical authorized dealer with a receipt. Since it was a gift, I don't have the receipt, and I don't live near Westchester CC to have them pull a member record. I also don't know whether it's still in the warranty period.

I love Titleist gear and always wave the flag, but it's tough to have a premium waterproof bag sidelined by unraveled stitching. Have any other TT members had success getting a digital warranty review escalated by a manager or sales rep in this scenario?