Please review the shipping and delivery details for orders placed on If you have a question about the My Titleist experience, please call our dedicated support line at: 0800 090 918 M-F 8:30AM - 5:00PM or email:

Update To Delivery Timelines

COVID-19 UPDATE - 07/05/2020

Acushnet Company has recently established updated guidelines in light of the Coronavirus (COVID-19) We are pleased to say after weeks of stringent Health & Safety reviews we are now in a position to begin opening up some areas of our operational and custom facilities. 
Please note that MyTitleist timelines are subject to change based upon the fluidity of the situation.
Thank you for your understanding and patience.

Returns Policy

All sales of personalised or custom products are final and may not be returned. If you purchased a personalised or customised product online and you would like to talk to our Titleist experts about any inaccuracies, defects, or if it was damaged during shipping, please contact our customer service team at 0800 090 918 M-F 8:30AM - 5:00PM or email: