Please review the shipping and delivery details for orders placed on If you have a question about the My Titleist experience, please call our dedicated support line at: 0800 090 918 M-F 8:30AM - 5:00PM or email:

Update To Delivery Timelines

COVID-19 UPDATE - 3/25/2020

Acushnet Company has recently established updated guidelines in light of the Coronavirus (COVID-19) which will affect current lead times for orders placed on Given the recent UK Government announcement, we have temporarily suspended operations at our custom golf ball facility. As such, all custom golf ball orders will now be delayed until further notice and all orders may experience longer than normal lead times.
Please note that these timelines are subject to change based upon the fluidity of the situation.
Thank you for your understanding and patience.

Returns Policy

All sales of personalised or custom products are final and may not be returned. If you purchased a personalised or customised product online and you would like to talk to our Titleist experts about any inaccuracies, defects, or if it was damaged during shipping, please contact our customer service team at 0800 090 918 M-F 8:30AM - 5:00PM or email: