April 16, 2020 at 08:43 PM
By Barry S
Barry SOakville, ON
Allot of times, there is Titleist, Footjoy and TT merchandise that is only available to people in the U.S. or to anyone that has a U.S. address.
If anybody from Canada tries to order off the Titleist or Footjoy US websites, we are told that they can't ship across the border. I have even called the U.S office and asked the question as to why they can't. Did not get a straight answer. Then they suggest that they ship to a U.S. resident/ address and have them in turn send it up.
This doesn't really make sense to me as Acushnet ships back and forth across the border several times a week or more, on special order clubs and equipment..., so it should not be that difficult to add additional items to those shipments.
Everyone on here are true Titleist supporters, and at times feel short changed.
Do you know what the actual reasoning is, as I am sure there are lots of people up here that would love to order items that the Canadian sites do not offer.
Jason V., Titleist Staff
Jason ROttawa, ON
April 28, 2020 at 05:10 PM
Received a response from our global TT contact.
"Unfortunately the products sold through the U.S. site are only available to ship within the U.S. based on our current infrastructure. The last thing we want to do is create a bad experience for our wider audience and we're constantly exploring ways to make these drops available to TT members outside of the U.S.. I completely understand this is a frustrating answer but we promise to get this right in the near future."
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