GT3 Driver Crown Failure - Stuck in a Warranty "Loop" in Canada

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By Jie Z

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  • 3 Replies
  1. Hi Team Titleist, I am writing this to seek advice or assistance from the community and Titleist staff regarding a warranty issue with my new GT3 Driver. I am a loyal Titleist user, and my current setup is a GT3 (9.0°) factory-built with a Fujikura Ventus Black 6S shaft. Recently, during a normal practice session, I discovered a structural hairline crack developing on the crown/seam area. As shown in the attached photos, the head is in pristine condition with no sky marks, no impact abuse, and no signs of misuse. This clearly appears to be a material or bonding failure on the new thermoformed crown. However, I am currently stuck in a frustrating "warranty loop" in Ontario, Canada: 1. The Retailers: I visited local Golf Town locations, but they declined to facilitate the shipping/inspection because the club was originally purchased abroad (Japan spec), despite it being a 100% authentic Titleist product and a brand-new model. 2. Titleist Canada Support: When contacting support, I was told that all claims must go through an authorized retailer. Since the GT3 is Titleist’s global flagship and is well within its warranty period regardless of the purchase date (due to its recent launch), I am disappointed that I cannot find a way to have the head inspected by the manufacturer. I am a local resident and am more than happy to pay for the shipping costs to the Newmarket facility myself. I just need a Direct Return Authorization (RA) to ensure the product reaches the right hands for a fair evaluation. Has anyone else in the community dealt with this "retailer-manufacturer loop"? Any guidance from the Titleist Consumer Relations team here would be greatly appreciated. Thank you for your time and for making the best clubs in the game.

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  2. Darius V

    Darius V
    Barrie, ON

    Hey there Jie... Your note says you did not fair well with Golf Town however that does not mean you are out of luck. Titleist writes on their Warranty info that you should return your product to the place of purchase. However - given you have purchased it in Japan you can return it to any Titleist dealer in your area. You can use this link to find a different dealer near you so you do not have to go back to Golf Town...
    www.titleist.ca/locator
    Hope this helps...
  3. Dale V

    Dale V
    Surprise AZ

    It could be a problem with Japan being the originating source. I understand they have their own manufacturing and unique products that may not be under the global umbrella. Example being you can get Vokey forged wedges there but if they have a problem, none of the other manufacturer or assembly plants will be able to repair or replace.
  4.  Josh

    Josh
    Vancouver

    My understanding is that Japan-exclusive models can be different, but GT3 is part of the global metalwood lineup. Curious how Titleist handles regional warranty in cases like this.

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