February 08, 2019 at 11:52 AM
By Matthew P
Warning, please take this with a pinch of salt, having a little fun around a small problem.
I bought the new TS2 Fairway and two 818H1 Hybrids through my local retailer that provides an approved fitting service, however when they arrived there is no torque wrench included that would be required to adjust these adjustable clubs! Interesting.
Emailed Titleist Customer Service and they replied with this... 'We do not send out the wrench with the fairways or the hybrid as once correctly fitted into your clubs, you should not need to change the settings after purchase.'
Okay I can see where this logic might apply. However lets discuss a few things around this.
1. Why sell a club with a main selling point as being adjustable without providing a means to adjust it? I find it interesting that it appears to be provided with fitted drivers, but not other fitted metals.
2. Why even provide me with the other types of weight cartridges for the Hybrids if I cannot change them?
3. I know what you are thinking by now. They have answered these questions Matt. You have been fitted for them, you should not need to change the settings! And you would be correct if;
- I was a robot that could repeat the same swing every time for the next however many years that I play these clubs.
- The environmental conditions I play in are always the same, forbid, there be any wind and I want to be able to adjust the flights of the ball. I know I can control flight with swing etc., but last time I checked, I am an amateur, meaning I need a little help at times.
- The fitting service that Titleist obviously approve of would allow me to try all possible SureFit settings. I can provide some math on this if you want, give you a rough idea of how many shots I might have to hit and the time it might take to get fully fitted and test all possibilities. I don't think this is realistically possible in any fitting session.
- Finally, am I not supposed to have fun with my new clubs and the added flexibility the adjustable options can provide? I might not ever change it for play but when practicing it would be nice.
4. My final point. The Titleist warnings on the SureFit Technology at the bottom of this page www.titleist.co.uk/.../surefit ...
'The SureFit wrench must be used to properly and safely adjust the performance of Titleist metals. Club components should be inspected frequently, before and during play, to ensure that all connections are tight... This proprietary system is only compatible with genuine Titleist components and must NOT be used with components from other manufacturers. Failure to adhere to this provision may void the warranty and/or cause damage to the system.'
It suggests I should ensure the connection is tight for safety purposes, though I cannot ever do so as I don't have a wrench. Not a Titleist wrench anyway... I have one from another company. The only club in my bag that is not Titleist is my driver, you could say it is the Rogue club in my bag. When I got this club I was given a wrench, even though I was fitted by a tour fitter for this brand and therefore with the same logic would not need to change it ever again.
Fantastic, I will use that in case I want to change anything or stop the club head coming off and hitting my playing partner Jimmy in the head. BUT WAIT! In doing so I will go against the provision of not using genuine Titleist components and may VOID MY WARRANTY! Oh my Scotty Cameron (God). Is this the golfing warranty equivalent to entrapment?
As you can tell I am having a laugh with this situation, but it does not remove my disappointment in that a brand I trust and invested in, have left me feeling a little sour. Sour enough to think about it this much and actually write about it.
Don OMadison, WI
Chuck ZMt Pleasant, SC
February 08, 2019 at 09:31 PM
So seeing the logic on both sides of this discussion I will add my two cents. Yes many of agree that a proper fitting is best when getting new equipment, how then is it fair to the person that just walks in to say a big box store and grabs on of the rack thinking they will be able to go to the range and tweak it on their own? Just "sayin".
El banditoBonny Scotland
Haven't registered for Team Titleist yet?