Fitting rep orders wrong clubs

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By Joshua O

  • 1 Like
  • 7 Replies
  1. Joshua O

    Joshua O

    Military

    So I went and got fitted for my clubs at place “x”. I did my fitting Feb 1 ordered on Feb 4 and got the phone call today that my clubs came in. I went to “x” to go pick them up they hand me the box I open it and what do I see, not the clubs I ordered. What was in the box was 620MB not the 620CB. So now I am in a predicament, I have a tournament mid March then another tournament beginning of April then pretty much a tournament every weekend till the end of season. All tournaments are for points and National and Regional ranking. If I send them back would I (A) get new ones in time to practice before the first tournament or (B) just run with it.

    I said place (x) because I don’t like blasting companies as everyone makes mistakes

  2. BHershman

    BHershman
    Palm Beaches

    I’m not sure anyone here can truly answer your question, you need to speak with your fitter and or Titleist customer service, and ask to rush reorder them. If the components are in stock, they should be able to get them to you in a few days.
  3. Dan B

    Dan B
    Derbyshire

    I’m guessing that if you send them back, then you’ll have a bit of a wait for the correct ones to arrive. But if they are not what you want then it’s what you need to do I guess.

    I’m not sure where in the world you are but lead times in the UK seem to be around 2 weeks at the moment, so you may not get the replacements in time for your first tournament, but at least you’ll be getting the clubs you want and were fitted for.

  4. Brock

    Brock
    Naples, FL

    This is not a customer service board. You need to contact Titleist or you fitter to rectify situation. You should have received an email immediately after fitting with your fitting details and order specs.
  5. Joshua O

    Joshua O

    Military
    Wasn’t saying this is a customer service board sir. Also wasn’t jabbing at anyone, just trying to get advice on whether to bring them back now and wait or play them while the others are coming in.
  6. Don O

    Don O
    Madison, WI

    If X cares about their customer service reputation, they should agree to not just take the set back but offer to work with Titleist to expedite the build and upgrade the shipping to one day. You should be able to get the replacement by next Friday if they do due diligence today. As well as eat the expedited shipping charge.

    National chains typically place the order from store to an upstream office that then places batch orders and not necessarily daily. If this is the process and the department manager can’t override the process, maybe the local Titleist rep can help you. Titleist will care that you are satisfied.
  7. Dale V

    Dale V
    Surprise AZ

    I would think that “company x” should do whatever they can to expedite the correction. Maybe they have the ability get the Titleist Assembly Plant to get you at the font of the line and also do overnight expedited shipping. That’s all on Company X if they want your future business.
  8. larry m

    larry m
    columbiana, OH

    You could send the MB set to me lol

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