Customer Service - Lacking

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By Sean S

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  • 4 Replies
  1. Sean S

    Sean S
    Canton, GA

    Let me say I love Titleist! I am an absolute junkie and order everything from drivers to balls through from Titleist through my head pro. I do have one problem though, their customer service. A little over a month ago I had to send my staff bag bag for repair/replacement due the tab breaking on the pocket. I've had this problem before (I think the rubber tab has issues with heat and use) and Titleist eventually replaced the bag, however, my pro has checked numerous times not and it still says "in process". I am a very devoted member of Team Titleist and give them a lot of business you would hope they noticed all the registered products and the rep noticed all of my orders and would think "maybe we should expedite this".

    Sorry for the vent but I was wondering if any one else out there had run into similar problems.

  2. Mike D., Titleist Staff

    Mike D., Titleist Staff
    Ashland, MA

    Team Titleist Staff

    Hi Sean,

    Thanks for the post and feedback. First let me apologize for any delay or inconvenience you have experienced with this situation. As you can imagine, we are committed to continuous improvement in all areas and while we certainly appreciate the positive feedback we typically hear, it is also important for us to hear feedback from Titleist loyalists like yourself when you feel there is an area where we can be doing better.

    If you can send me a personal message with a bit more details on your situation I will work with the appropriate team to see if we are able to provide you with a little more detail and insight into the status of your repair.

    Again, thank you for the candid feedback and I hope we are able to earn your trust back.

    All the best,
    Mike

  3. Hotsauce

    Hotsauce
    Georgetown MA

    Sean, I too spend all of my disposable income on golf and Titleist stuff. I had a shaft warranty issue with a driver and Titleist was top notch. They could not get the driver shipped to me as quickly as promised, but they communicated well and I have to say everyone I've talked to with Titleist was great. They even cleaned up my driver better than I ever could have. I seriously thought they replaced the entire driver at first when all it needed was a shaft. If you're pro is just looking up a pending order, I would suggest emailing or TT messaging Cathi or anyone with TT and they can look into it personally and give you more info than pending. I'm sure Titleist will do whatever they can to ensure they make up for any lacking service. They're the best in the business.
  4. eagle3

    eagle3
    Fairfax, IA

    Sean,

    It would appear that Titleist is on the ball and looking into your problem already. Over the years that I have been associated with the Acushnet family, Titleist and FootJoy, I have never had a problem that wasn't handled as soon as possible. And the staff at both are more than willing to accommodate the customer to the best of their ability. Mike is super and your problem is going to be solved as soon as possible.

  5. David Browning

    David Browning
    Ohio

    I agree. Mike, Cathi, Liz and the rest of the Titleist crew offer the absolute best customer service in the business. If there's a problem, I can guarantee that they'll take care of it in a timely manner.

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