I think the real issue here is the retailer that you bought the clubs from. They know that Titleist doesn’t put the tool in the box automatically. They know all it takes is a quick check of the box to get one included. If you bought them in-person they likely have a dozen or more at the shop and the simple question is, “Sir, do you need the adjustment tool?”

Likely poor customer service on the part of the retailer, not any level of arrogance from Titleist at all.

Huh that's odd. I recently bought a tsr3 driver and it came with a wrench.

Heck if it will keep you as a Titleist customer send me a PM with your address and I will gladly mail you one. I'll even give you the Titleist tool I received with my TSi2 driver.

When I ordered the TSR driver, 3 wood and 5 wood, I asked for an adjustment tool from the salesman. I have an old png one, but I have to say it is nice to have a Titleist one. I will probably donate the png one to First Tee...

Still have mine from my 910 driver, which came in a nice carrying case. If you are a customer where you purchase your drivers/fairways/hybrids most loyalists likely have one or two over the years. Most all brands are interchangeable now. Titleist and accounts do not hand them out freely as they use to, because most customers already have them. Alot go on eBay for sale, up to $30, asking price. Makes sense to me, not just handing them out carte blanche. Go by any Titleist account and ask for one. I have one in each of my three Titleist bags.

Oh no Chuck. I have to call you out now. Us old dudes know it’s not cool to answer a comment on a post that is two or more years old. Are you dipping into the single malt today? Haha!